Haylou HQ5 ANC Earbuds

HAYLOU HQ5 ANC Wireless Earphones Bluetooth 6.0 Noise Cancellation Headphones -28dB Fast Charge Earbuds 4 Mic Sports Headset

-28dB ANC Noise Cancellation │ 4-mic ENC for Call │ Dual-layer Ear Tips

IPX4 Waterproof Rating│ One-tap Reset │Latest Bluetooth 6.0.

Ultra-low Latency│ 20H Battery Life.

Description

Outstanding ANC & ENC Noise Cancellation：-28dB depth, 100-800Hz wideband noise reduction, independent microphone single-feed noise reduction, support for ENC for crystal clear calls.

4-mic Noise Cancellation: The earbuds feature 4 microphones (Two per earbud) to eliminate surrounding noise during calls, making clear communication possible in all scenarios.

-28dB ANC Noise Cancellation Depth: With a noise reduction depth of up to 28dB*,  Haylou HQ5 can effectively reduce noise in a crowded canteen, an airplane cabin or on the subway.

Upgrade Bluetooth 6.0: The Bluetooth 6.0 chip delivers stable transmission and enhanced anti-interference ability with lower power consumption.

20 Hours Battery Life: The earbuds offer up to 4.5 hours of usage on a single charge, with the charging case supporting up to 20 hours of usage.

Product name: HAYLOU HQ5 True Wireless Noise Cancellation Earphones

Product model: T020

Wireless connection: Bluetooth V6.0

Bluetooth protocol: A2DP, AVRCP, HFP

Audio codec: SBC, AAC

Product colour: Black, white

Product dimensions: 35*21.1*23.1mm

Product weight: 4g per earbud (total: about 80g)

Communication range: ≥10 meters (open environment without obstacles)

Charging case battery capacity: 320mAh

Earbud battery capacity: 30mAh

Charging time of earbuds: About 2 hours

Charging port: Type-C

Standby time: About 180 days

Waterproof rating: IPX4

Compatible system: iOS 9.0+ / Android 4.4+

Note

* Product colour may vary slightly under different lighting.* Images are illustrative. The final product design may differ.* Parameters are reference values; actual performance depends on usage conditions.* Low latency effects may vary by device and network.

Google Play Store | Apple Store

Thank you for visiting and shopping at Haylou. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders made before 2:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Haylou is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Haylou is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

2. Request your Return Authorization Number and by emailing at haylou.uk@gmail.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.

4. Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@colmi.store.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@colmi.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@colmi.store.